This privacy notice tells you what to expect us to do with your personal information.
Contact details.
What information we collect, use, and why?
We collect or use the following information to provide services and goods:
- Names and contact details
- Addresses
- Date of birth
- Health information (including dietary requirements, allergies and health conditions)
- Website user information (including user journeys and cookie tracking)
- Records of meetings and decisions
- Information relating to compliments or complaints
- Information relating to sponsorship
We also collect or use the following information to provide services and goods.
- Health information
We collect or use the following information for the operation of members accounts:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Marketing preferences
We also collect or use the following information for the operation of members accounts:
- Health information
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Recorded images, such as photos or videos
- Purchase or viewing history
- Information relating to sponsorship
- Records of consent, where appropriate
We also collect or use the following information for service updates or marketing purposes:
- Health information
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Addresses
- Purchase or viewing history
- Personal information used for administration of research
- Personal information used for the purpose of research
- Records of consent, where appropriate
We also collect or use the following information for research or archiving purposes:
- Health information
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
- Health and safety information
We also collect or use the following information to comply with legal requirements:
- Health information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Legal obligation
- Vital interests
Our lawful bases for collecting or using personal information for the operation of members accounts are:
- Consent
- Contract
- Legal obligation
- Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Contract
- Legal obligation
- Vital interests
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent
- Contract
- Legal obligation
- Vital interests
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
- Vital interests
Where we get personal information from
- People directly
How long we keep information
Lancashire TAAG Privacy Policy Data Retention Schedule | |||
Data Category | Description | Retention Period | Action Upon Expiry |
Personal Information | Data such as names, addresses, contact details. | 3 years after the last interaction | Secure deletion |
Financial Information | Payment details, transaction history. | 7 years for accounting purposes | Secure deletion |
User Accounts | Usernames, passwords, account settings. | 3 years after account deactivation | Secure deletion |
Communication Records | Emails, chat logs, correspondence. | 2 years after the last communication | Secure deletion |
Website Analytics Data | IP addresses, cookies, browsing history. | 1 year from collection date | Anonymization or secure deletion |
Customer Support Records | Support tickets, complaint records. | 5 years after issue resolution | Secure deletion |
Marketing Data | Newsletter subscriptions, promotional offers, marketing preferences. | Until consent is withdrawn or 1 year | Secure deletion |
Employee Data | Employment records, performance reviews, payroll information. | 6 years after termination of employment | Secure deletion |
Event Participation Data | Registrations for events, workshops, competitions. | 3 years after event date | Secure deletion |
Legal and Compliance Records | Data necessary for compliance with legal obligations, dispute resolution. | 10 years from creation date | Secure deletion |
Contracts and Agreements | Signed contracts, NDAs, partnership agreements. | 7 years after contract termination | Secure deletion |
Who we share information with
- Organisations we need to share information with for safeguarding reasons
- Organisations we’re legally obliged to share personal information with
- Emergency services (where necessary)
- Publicly on our website, social media or other marketing and information media (where appropriate)
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us at hello.taag@gmail.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113